Job Description

We are seeking a professional & enthusiastic Full Time Service Administrator/Service Clerk for D'Addario GMC/Buick/Cadillac. We are a family owned and operated Auto Group for over 50 years, located in Shelton, CT

Schedule (subject to change) 

Business Hours: Monday/Tuesday/Wednesday/Friday 8am-6pm, Thursday 8am-7pm, Saturday 8am-4pm

Pay Rate: $17.00/hr.-$22.00/hr. based on experience

Looking for these skills/attributes for this role - 

• You enjoy working with people and have a passion for teamwork!


• Friendly, positive attitude with high energy able to work in a fast-paced environment


• Has a strong desire for growth and passion for individual development


• Good attention to detail and constant follows up with customers and the Service Department


• Flexible and willing to support other members of the Service Team

Role Responsibilities include, but not limited to - 

• Cover service clerk office as needed
  
  
  
  • Answer incoming phone calls
  
  
  • Accept payments for Service/Parts customers
  
  
  • Receipt in money
  
  
  • Additional clerical responsibilities as instructed
  
  
  • Prepare coffee at 8am for Service Lounge and as need throughout the day
  
  


• Work alongside Service Advisors and near Service Technicians in our GM Service Department 


• Answer phone calls from customers 
  
  
  
  • Provide customers helpful recommendations 
  
  
  • Schedule service appointments
  
  
  • Take detailed notes and strive to solve customer concerns
  
  
  • Follow up with Advisors on Customer Concerns/New Appointments 
  
  
  • Call back customers to confirm appointments
  
  


• Track rental cars and communicate with Service Manager


• Close some internal or warranty repair orders as needed


• Take on additional tasks as needed to support Service Advisors
  
  
  
  • Write RO's, sell to Customers, Grow our Brand
  
  


• Handle some clerical responsibilities for the Service Department 

Benefits You’d receive with us:

• Competitive Hourly Pay 


• Medical Plan (dental and vision options)


• 401K Savings Plan


• Basic Life Insurance


• Opportunities for Advancement


• Work-Life Balance


• You would work in a clean State-of-the-art service center with the most modern equipment


• You’d be in a family-owned dealership where your good work is recognized and valued


• You’d receive training and coaching support for your continuous improvement

Basic Job Requirements

• High School Diploma or equivalent


• Valid Connecticut driver’s license with a clean record


• Background check and drug screen required prior to hire


• 1-2 years’ experience in a customer service orientated environment required.


• Prior Dealership experience a plus, not required

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