Job Description

Job Description

Job Description

ABOUT MICROCOM

Microcom is a satellite communications company, based in Alaska. Our company sells and installs direct-to-consumer products including Viasat, Dish, DirecTV and Smart Home products from Google. We are also a distribution partner for OneWeb, a LEO satellite company which will provide broadband service throughout Alaska in the near future. Microcom places an emphasis on innovation focusing on providing customers with solutions that meet their communications needs. Microcom is guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.

WHAT WE ARE LOOKING FOR

We are looking for someone to join our Technician team. You must have a willingness to learn and a drive to succeed. In this position, you will have the opportunity to learn about satellite technology and become an integral part in supporting all our projects. Opportunity is here and we provide the training.

Come join our team of certified technicians. Work with state-of-the-art products from leading companies like OneWeb, DirecTV, Google NEST, Amazon, and DISH.

What would I do?

• Plans installations by evaluating location; locating line of sight; laying out equipment and wiring plans connectivity options.
• Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.
• Verifies system by testing equipment and connections; identifying and correcting problems.
• Insures system signal meets minimum requirements.
• Observes picture on television screen to evaluate reception.
• Communicates with dispatch department to update job status within assigned timeframes.
• Provides paperwork to document installation, service and repairs.
• Repairs service by listening to customer’s description of the problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.
• Communicate with customers and ensure that the customer thoroughly understands how to work the system.

What’s required?

• Good work ethic, willingness to learn, and a drive to succeed.
• Current valid driver’s license and relatively clean driving record
• Willing to submit to criminal background and pre-hire drug screen
• Must be 18 years of age or older
• The job is entry level, but you must be willing to learn and have the drive to excel. We do on-the-job training!

What else are we looking for?

• Exceptional customer service skills (you will be in customers’ homes)
• Electrical, maintenance, or cable repair experience will help in cutting training time
• Some sales experience is a plus
• Works well in a team setting and can communicate with others
• A drive to excel and complete work to customer’s satisfaction

Salary & Benefits:

• Hourly and Overtime Pay
• Commissions and Incentives
• Paid time off
• Medical/Dental/Vision
• 401(k) Plan with Company Matching
• Promotional Opportunities
• Discounted DISH and Sling services and smart home products
• Take home company vehicle and gas card depending on location
• Company phone
• Paid Training
• Flexible scheduling
• Tools and uniform provided at company discount

Physical Requirements:

• Lift and carry up to 65 lbs.
• Climb ladders up to 30’ - 40’ at times
• Work in attics and other limited-space areas
• Bend, kneel, crouch, and stand for long periods
• Use of provided power tools

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

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