Job Description

Live in Arizona, Florida, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

WHAT’S IN IT FOR YOU – THE PERKS!

Compensation & Incentives

• Starting pay is $16-16.50/hour with paid training
• Earn an additional $1.00/hour for any weekend hours worked!
• Pay increase after proven performance
• Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well‑being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

• Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs.

A DAY IN THE LIFE

As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.

You’ll:

• Manage 40-100 calls per day depending on the season
• Highlight and sell membership benefits
• Put customers first and take action to improve their experience
• Follow on‑call procedures and document every interaction
• Move quickly through multiple systems, dual monitors, and virtual desktops
• Meet program metrics and customer satisfaction targets
• Work within a highly structured role with set start/ends times and scheduled breaks
• Adhere to set start/end times and scheduled breaks
• Stay fully present and engaged throughout your shift
• Follow the proper steps to request time off

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of sales experience
• 1+ year of customer service experience
• Knowledge of cars and/or interest in learning about cars
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Preferred:

• Prior experience with Five9

Additional expectations:

• Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
• Internet speed test
• Background and drug screening
• Employment verification

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